D&F waybill and parcel tracking FAQs.
Answers about creating a waybill, finding a tracking number, checkpoint updates and contacting the D&F team.
How do I create a waybill?
Open Send a parcel, choose a published destination, enter the sender, receiver and parcel details, then create your waybill. Bring the parcel to the D&F yard in Iddo, Lagos.
Where do I find my tracking number?
Your tracking number appears after the waybill is created. Keep it safe and share it with the receiver.
How do I track a parcel?
Enter the waybill number on the home page or Track page. You can paste up to ten numbers at once.
Does tracking use GPS?
No. Tracking shows checkpoints and status changes recorded by D&F staff. It does not show a live GPS position.
Why are names and addresses hidden?
The public tracking view masks customer details. Enter the last four digits of the sender’s or receiver’s phone number to verify and reveal the full record.
What do the tracking statuses mean?
Awaiting drop-off means the parcel has a waybill but has not been recorded at the yard. Received at hub, In transit and Arrived at destination terminal are staff-recorded checkpoints. Ready for pickup means the parcel is available for collection. Delivered means staff recorded delivery.
When is the final charge confirmed?
The final charge is confirmed at drop-off. Published estimates may appear when D&F has entered a rate for the selected destination.
How can I pay?
The online booking currently records payment as payable at drop-off. The D&F team will confirm the available payment arrangements when you hand over the parcel.
Can I ask about sea freight or air freight?
Yes. Choose Get a quote or open the Services page and send the cargo type, weight or volume, origin and destination.
How do I contact D&F about a parcel?
Use the WhatsApp button or call 0805 308 6699. Include your waybill number so the team can find the booking.
Can I report a parcel problem online?
Yes. Open the tracking result for your waybill and choose Report a problem. The report is saved for the D&F team to review.
What if my town is not listed?
Send a quote or message D&F on WhatsApp with the town name. The team can confirm whether it can handle the route.
For collection identification, restricted items, liability, claims or permission for another person to collect, contact D&F directly before sending the parcel.